Purchase Help

Use the Store in RICOX to buy credits, exchange credits for permanent tickets, or unlock Lifetime Ad-Free. Prices are displayed in your store's currency. These are one-time purchases, not subscriptions.

Missing credits or a pending payment

Stay signed in to the same Play Games or Game Center account. Open Store and tap Refresh with a network connection. Do not buy the same pack again to resolve a pending payment. Delivery can continue while the app is closed. Credits already delivered and spent will not be granted again by Restore.

Restore on another device

Use the original game account and Apple/Google store account on the same platform, then choose Restore purchases. Your wallet comes from RICOX's server; Restore recovers eligible permanent ad-free access. Purchases cannot be moved to another game account through Restore. Android–iOS account merging is not available.

What Lifetime Ad-Free includes

Automatic banners and interstitials are removed. Rewarded ads remain optional when you request tickets or Tactical Guide. Previously verified ad-free access remains available offline on the same signed-in account.

Refunds and account deletion

Request a refund through Apple or Google Play. A verified refund reverses the purchase. Spent credits can create a visible refund adjustment; future credits pay that adjustment first. Free energy is unaffected. Deleting your RICOX account removes its wallet and linked purchase profile and does not itself request a store refund.

Contact purchase support

Email support@mobover.com with the platform, product, approximate purchase time and store order/transaction identifier. Do not send passwords, payment card numbers or account verification codes. We may ask for an ownership check before recovering an account.